Compliance

Compliance, Safety, and Security at PROMONET Services

 

Last Update: 18.05.2024

 

At PROMONET Services, we recognize the critical importance of privacy, security, and compliance in handling sensitive data, particularly in AI voice automation. We are committed to maintaining the highest standards of data protection, ensuring that our clients’ information is stored and processed securely and in full compliance with global and regional regulations.

 

Compliance and Data Protection

To align with the strictest industry standards, we are fully committed to compliance with the General Data Protection Regulation (GDPR), ensuring that personal data is handled lawfully, transparently, and securely. Our data storage and processing adhere to the principles of privacy by design and by default, maintaining the confidentiality, integrity, and availability of all user information.

Additionally, we implement industry-standard security measures and policies in accordance with ISO 27001, SOC 2 Type 1 & Type 2, and other relevant regulatory frameworks.

 

Data Storage and Processing

  • We store and process data securely in compliance with GDPR and other relevant privacy laws.
  • Our infrastructure utilizes reputable cloud service providers, ensuring high availability, encryption, and compliance with international standards.
  • Data transfers outside of the EU comply with Standard Contractual Clauses (SCCs) and additional protective measures.
  • We conduct regular security audits to ensure continued compliance with best practices.

 

GDPR Compliance and Data Processing Agreement (DPA)

PROMONET Services complies with the General Data Protection Regulation (GDPR), ensuring that any personal data collected and processed meets the stringent standards set by the EU.

  • If you require a Data Processing Agreement (DPA), please reach out to us at support@aipromonet.com.
  • We ensure data minimization and process only the data strictly necessary for our AI automation services.
  • Data subjects have the right to access, rectify, delete, and restrict their personal data in compliance with GDPR.

 

Czech Republic & Slovakia Compliance

As part of the European Union, both the Czech Republic and Slovakia follow GDPR regulations. However, additional national data protection laws may apply:

  • Czech Republic (Zákon č. 110/2019 Sb. on Personal Data Processing): This law supplements GDPR by setting specific requirements for the processing of employee and public sector data.
  • Slovakia (Act No. 18/2018 Z.z. on Personal Data Protection): This law reinforces GDPR with additional rules regarding fines and specific obligations for businesses operating in Slovakia.

We ensure that our AI voice agents and automation services comply with local data protection regulations in these regions.

 

Need More Info or a BAA?

If you require a Business Associate Agreement (BAA) or have any questions regarding compliance, security, or data protection, please contact us at support@aipromonet.com. Our team is here to assist you in meeting your compliance needs with the highest level of diligence and care.

 

 

For more details about our compliance standards and data security practices, please reach out to our team at info@aipromonet.com

 

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